White label remote video support with your logo and colours
Updated: 2026-05-22
Assistance Leagora white label lets you apply your logo, brand colours, and custom domain to the customer-facing support journey. End users open a branded page in their browser — no app install — while agents work from a dedicated console. Branding is included in Enterprise (€60 excl. VAT/month) and can be extended on quote.
Your marketing site promises a premium experience. Then the customer receives a Teams or Zoom link for after-sales support. That mismatch erodes trust and lowers connection rates. White label remote video support keeps the entire troubleshooting journey under your visual identity.
What customers actually see without white label
Generic meeting URLs look like phishing attempts to cautious buyers. Franchise networks and B2C brands lose continuity when the support step displays a third-party logo and an unfamiliar domain.
Every extra second spent explaining "yes, this link is legitimate" is a second closer to abandonment — especially on mobile.
Logo, colours, and a domain that matches your brand
With Assistance Leagora Enterprise, you configure your logo and colour palette on the customer connection page and invitation flow. Combined with a custom domain such as support.yourbrand.com, the session feels native to your ecosystem.
Agents still benefit from the full platform: real-time queue, multi-agent permissions, screen sharing, and equipment-level QR codes.
White label vs building in-house
Building a WebRTC support portal internally means months of engineering for signalling, TURN servers, mobile browser quirks, and GDPR documentation. Assistance Leagora delivers the service layer — workspaces, equipment, queue, GPS — with branding on top.
Start plan (€25 excl. VAT/month) covers core remote support; Business (€40) adds GPS and fleet map features; Enterprise (€60) unlocks full white label and custom domain.
Typical rollout for networks and franchises
Central marketing defines the visual identity once. Each branch or franchise gets its workspace and equipment groups, sharing the same branded customer experience.
Bulk QR printing (A4 or Zebra) lets you label hundreds of assets with codes that open your branded support page instantly.
How Assistance Leagora helps
White label builds on proven remote support capabilities:
- Custom logo and colour theme on customer pages
- Custom domain on Enterprise plan
- Browser sessions — no app download for end users
- QR codes and shareable links tied to each equipment item
- Agent queue with notifications and multi-agent permissions
Expected results
- Cost : Replace a custom dev project with an Enterprise subscription from €60 excl. VAT/month.
- Field trips : Higher connection rates mean faster remote diagnosis and fewer escalations to field visits.
- Customer satisfaction : Customers recognise your brand at every step — stronger trust and smoother first contact.
Frequently asked questions
Which plan includes white label branding?
Logo and colour customisation are available on Enterprise (€60 excl. VAT/month). Custom domain setup is also an Enterprise feature.
Do customers need to install an application?
No. They open a link or scan a QR code in Chrome, Safari, or Firefox. The page displays your branding.
Can we use our own domain name?
Yes. Enterprise customers can configure a custom domain such as support.yourbrand.com.
Does white label affect agent tools?
Agents keep the full dashboard: queue, GPS map (Business+), CSV export, and bulk QR printing.
Stop sending customers to generic meeting tools. Brand your remote video support with Assistance Leagora Enterprise — try the platform free first with one group and three devices.
Start free trial30-second signup — 1 group and 3 devices included, no credit card required.