Custom domain: support.yourbrand.com for customer assistance
Updated: 2026-05-22
Assistance Leagora Enterprise lets you serve remote video support on your own domain — for example support.yourbrand.com or help.yourbrand.co.uk. Customers see your brand in the address bar before they grant camera access, with your logo and colours on the connection page. Fewer suspicious-link callbacks, more completed remote sessions. Included in Enterprise (€60 excl. VAT/month).
You invest in brand guidelines, a polished website and branded QR labels. Then support sends links from an unfamiliar hostname — and customers pause: "Is this phishing?" That hesitation is most common when the URL does not match the brand on the product or confirmation email. A custom domain removes the doubt before the camera ever opens.
Why the URL matters as much as the logo
Phishing awareness training teaches users to check the domain before clicking — especially on SMS links. An unknown hostname triggers abandonment when the customer is already stressed by a breakdown.
A dedicated subdomain (support.yourbrand.com, sav.yourbrand.fr) anchors the session in your digital ecosystem. The customer recognises the sender immediately — the same way they trust your e-commerce site or customer portal.
The hidden cost of a third-party support link
Every "is this really you?" call delays resolution. Every drop-off before connection often triggers a truck roll — when remote video troubleshooting would have been enough.
For franchise networks, the effect is amplified: customers compare the URL to the brand they know. A naming or visual mismatch drives extra calls to head office and lower ratings — even when the tool itself works fine.
Technical setup: CNAME and managed HTTPS
Enterprise includes custom domain configuration. You add a DNS CNAME record pointing to Assistance Leagora infrastructure; we provision the HTTPS certificate for your subdomain.
Agents keep using the standard dashboard. Only the customer-facing path changes — received link, connection page, waiting room, video session — all under your hostname. No in-house WebRTC development required.
Custom domain and white label: complementary levers
Logo and colours reassure once the page is open; the domain reassures before the click. Both are available on Enterprise and work together: same visual identity, same hostname end to end.
If you start with visual white label, a custom domain is the logical next step to close the trust loop — from the QR code on equipment through to session completion.
QR codes, SMS and email on one hostname
Print QR codes with custom label text; the encoded link uses your domain. SMS and email invitations show the same URL — no break between channel and connection page.
For integrators and enterprise buyers, a custom domain also simplifies security validation: one whitelisted subdomain in the corporate proxy, without ad hoc exceptions for a third-party tool.
- Franchises: identical experience across every outlet
- Manufacturers and distributors: support links aligned with product websites
- B2B integrators: hostname approved by the end customer's security team
How Assistance Leagora helps
Custom domain is part of the Enterprise offer, alongside full white label and advanced options:
- Custom subdomain with managed HTTPS (e.g. support.yourbrand.com)
- Logo and colours across the entire customer interface
- Links, invitations and QR codes generated under your domain
- Galène-powered browser sessions — no customer app to install
Expected results
- Cost : Enterprise from €60 excl. VAT/month — far below building in-house video infrastructure with certificates, DNS and maintenance.
- Field trips : More customers completing remote sessions means fewer truck rolls triggered by link mistrust or failed contact.
- Customer satisfaction : Trust from the first click — experience perceived as fully internal to your brand, consistent with your site and emails.
Frequently asked questions
Which plan includes a custom domain?
Custom domain is available on the Enterprise plan (€60 excl. VAT/month), combined with white label (logo, colours, welcome messages).
Do we need to buy a new domain?
No. You use a subdomain of your existing domain (e.g. support.yourbrand.com). No additional domain purchase is required.
Is HTTPS included?
Yes. SSL/TLS configuration is handled during domain setup — no certificate to buy or renew manually on your side.
Can QR codes use our custom domain?
Yes. Links encoded in QR codes and SMS/email invitations point to your custom domain.
How is this different from white label alone?
White label customises logo and colours once the page is open. Custom domain reassures before the click — in the address bar and in the SMS. Both stack on Enterprise.
Your remote video support deserves your domain — not a third-party hostname. Move to Enterprise for a branded URL, or test the platform first with the free trial: 1 group, 3 equipment items, no credit card.
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