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Public sector and procurement: sovereignty criteria for remote video support

Updated: 2026-05-22

Municipalities, intercommunal bodies, and public services must align remote video support with sovereignty and GDPR expectations before signing a market. Verify France/EU hosting, the open-source Galène engine, encrypted browser sessions, no default recording, no advertising trackers, EU subprocessors, documented end-user privacy terms, and on-premise deployment when internal policy excludes cloud SaaS. Assistance Leagora meets these procurement themes from €25 excl. VAT/month, with Enterprise on-premise on quote.

A town hall wants citizens to show a faulty meter, a broken playground gate, or a housing maintenance issue on camera — without sending personal video to US consumer clouds. Procurement templates ask for EU residency, auditable software, and data minimisation. This checklist helps buyers, RSSI teams, and elected officials compare remote video support vendors against real public-sector requirements.

Why public buyers demand sovereignty for citizen support

Citizen support sessions may show home interiors, faces, and location context. Generic meeting licences designed for internal office chat rarely document subprocessors, retention, or hosting regions in terms procurement officers can defend.

French and European public bodies increasingly require tools that keep processing in the EU, avoid advertising profiling, and allow security review — especially when assistance replaces a physical visit.

France/EU hosting and GDPR accountability

Assistance Leagora production workloads run on French and European providers — OVH, Hetzner, and Iliad — not US consumer cloud defaults. Sessions use DTLS/SRTP encryption via WebRTC; video is not stored by default.

As data controller, the public body documents lawful basis, retention, and citizen information. Assistance Leagora acts as processor with adaptable end-user terms and privacy documentation for your register.

Galène open source: auditable video engine

Procurement teams ask what software actually carries the media. Galène — open-source WebRTC server from galene.org — can be reviewed by internal security, unlike closed US SDKs.

Agents keep operational features: equipment QR codes, multi-agent queue, optional GPS capture with explicit consent on Business+, and CSV export for fleet rollouts across municipal services.

On-premise when cloud SaaS is excluded

Some administrations forbid multi-tenant SaaS even when hosted in France. Enterprise on-premise deployment runs Galène inside your datacentre or private cloud on quote — contact contact@leagora.fr to scope infrastructure, SLA, and branding.

Others pilot on EU SaaS (Start €25, Business €40, Enterprise €60 excl. VAT/month) then migrate sensitive services on-premise because the engine stays Galène in both models.

How Assistance Leagora helps

Assistance Leagora maps to typical public-sector remote video support specifications:

  • France/EU hosting on OVH, Hetzner, and Iliad infrastructure
  • Galène open-source WebRTC engine — source on galene.org
  • Browser access for citizens via QR code or link — no app install
  • Multi-agent queue, workspaces, groups, and equipment management
  • Optional GPS snapshot with explicit consent (Business+); on-premise Enterprise on quote

Expected results

  • Cost : Structured SaaS from €25 excl. VAT/month avoids custom WebRTC projects; on-premise scoped on quote when required.
  • Field trips : Remote video support qualifies citizen issues before sending field teams — fewer unnecessary municipal visits.
  • Customer satisfaction : Citizens reach a live agent without US meeting branding or opaque tracking — trust in public digital services.

Frequently asked questions

Is Assistance Leagora suitable for municipal housing or technical services?

Yes. QR codes on equipment or housing assets let citizens start browser-based remote video support while agents use queues and optional GPS for dispatch.

Where is citizen session data hosted?

Production hosting uses France and EU datacentres via OVH, Hetzner, and Iliad. On-premise deployment is available on quote under Enterprise.

Can we satisfy a market requiring on-premise video?

Yes. Contact contact@leagora.fr for Enterprise on-premise scoping — Galène runs inside your infrastructure with branding and API options.

Are sessions recorded by default?

No. Recording is opt-in. Default behaviour stores no video, supporting GDPR data minimisation in procurement answers.

How do pricing tiers map to public-sector pilots?

Start (€25 excl. VAT/month) for pilot QR workflows; Business (€40) adds GPS map; Enterprise (€60) adds white label and on-premise discussions.

Use the eight criteria in your specification and vendor comparison. Request an on-premise quote at contact@leagora.fr — or pilot EU-hosted remote video support free with one group and three devices.

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