On-premise hosting for remote video support
Updated: 2026-05-22
When public cloud SaaS is ruled out by internal policy, Assistance Leagora offers on-premise deployment on quote under Enterprise. The Galène video engine runs inside your datacentre or private cloud while agents keep queues, QR equipment workflows, and branding controls. Contact contact@leagora.fr to scope infrastructure, SLA, and integration requirements.
Defence suppliers, regulated utilities, and some public-sector IT departments share one rule: customer video must not leave controlled infrastructure. Standard SaaS — even when hosted in France — may fail internal security committees. On-premise deployment puts the Galène stack where your policies require it.
Why organisations choose on-premise
Air-gapped networks, strict data classification, and contractual clauses with government clients often exclude multi-tenant cloud. On-premise keeps session signalling and media relays under your firewall rules and logging standards.
You retain the same agent workflows: workspaces, equipment QR codes, multi-agent permissions, and optional GPS for managed devices.
Galène inside your perimeter
Assistance Leagora is built on Galène, the open-source WebRTC server from galene.org. Deploying on-premise means your security team can audit the engine, control TURN/STUN topology, and integrate with existing PKI.
DTLS/SRTP encryption applies inside the perimeter as it does in SaaS mode.
What is included in an on-premise project
Enterprise on quote typically covers installation, updates, branding, dedicated API access, and operational documentation. Hardware sizing depends on concurrent sessions and recording options.
SaaS plans (Start €25, Business €40, Enterprise €60 excl. VAT/month) remain available when cloud hosting is acceptable.
Hybrid paths
Some customers pilot on EU SaaS hosting, then migrate sensitive business units to on-premise. Because the engine is Galène in both cases, migration risk is lower than switching proprietary vendors.
How Assistance Leagora helps
On-premise delivery preserves Enterprise capabilities:
- Galène WebRTC server in your infrastructure
- Agent queue, multi-agent roles, CSV import
- Equipment QR codes and bulk printing
- White label and custom domain options
- Dedicated API and integration on quote
Expected results
- Cost : Compare on-premise TCO to building and maintaining an in-house WebRTC stack.
- Field trips : Same remote diagnosis benefits — fewer field trips once video support is approved internally.
- Customer satisfaction : Internal stakeholders trust approved infrastructure; customers still connect via browser.
Frequently asked questions
How do we request on-premise pricing?
Email contact@leagora.fr with expected concurrent sessions, branding needs, and security constraints. Projects are scoped on quote under Enterprise.
Is on-premise mandatory for sovereign hosting?
No. Standard SaaS already uses France/EU providers. On-premise is for organisations that require full infrastructure control.
Can we use our existing SSL certificates?
Yes. On-premise projects integrate with your PKI and hostname standards.
Does on-premise support GPS features?
Yes, when customer smartphones connect to your deployed instance and grant browser GPS consent.
If cloud SaaS is off the table, Assistance Leagora still fits your architecture. Contact contact@leagora.fr for an on-premise quote — or trial the SaaS platform free while internal approval progresses.
Start free trial30-second signup — 1 group and 3 devices included, no credit card required.