Sovereign remote video support hosted in France
Updated: 2026-05-22
Assistance Leagora delivers browser-based remote video support on the open-source Galène engine, hosted in France and the EU on OVH, Hetzner, and Iliad infrastructure. Sessions use DTLS/SRTP encryption, video is not stored by default, and on-premise deployment is available on quote for organisations that cannot use public cloud.
When customer video flows pass through US hyperscalers, your DPO, IT security team, and procurement officers ask the same question: where does the data go, and who can access it? For after-sales and field service teams, that uncertainty slows tool adoption and blocks budget approval.
Why sovereignty matters for customer-facing video support
Remote video support shows your customer's environment: equipment serial numbers, home interiors, industrial sites, and sometimes regulated data. Generic meeting tools were built for internal collaboration, not for structured service workflows with equipment IDs, queues, and GPS capture.
A sovereign stack keeps session metadata and hosting under European jurisdiction, aligns with GDPR expectations, and gives your security team a clear data-flow diagram instead of a black box.
Galène: a French open-source video engine you can audit
Assistance Leagora runs on Galène, developed by INRIA researcher Juliusz Chroboczek. The codebase is open source, documented at galene.org, and used by organisations that need transparent WebRTC behaviour rather than proprietary codecs locked to a single vendor.
You benefit from adaptive HD video in the browser, with audio prioritised when the customer connects over weak 4G — without pushing a consumer app store download.
Encryption, retention, and hosting choices
Every session is protected with DTLS/SRTP. Assistance Leagora does not record video by default; recording remains an explicit option when your process requires it.
SaaS plans start at €25 excl. VAT/month (Start), €40 (Business), and €60 (Enterprise). Enterprise customers can request on-premise deployment when internal policy forbids multi-tenant cloud.
- Hosting in France and the EU (OVH, Hetzner, Iliad)
- No advertising cookies or third-party tracking on support pages
- Workspaces, groups, and equipment with unique QR codes
- Real-time queue with sound and visual alerts for agents
When on-premise is the right fit
Public-sector bodies, defence suppliers, and industrial groups often require video support inside their own network perimeter. On-premise Galène deployment is scoped on quote, with branding and API integration available under Enterprise.
You keep the same agent experience — queue, multi-agent permissions, CSV import — while satisfying internal infrastructure policies.
How Assistance Leagora helps
Assistance Leagora combines sovereign infrastructure with service-specific workflows:
- Browser-based remote video support — no customer app install
- Galène WebRTC engine with DTLS/SRTP encryption
- FR/EU hosting; on-premise available on quote (Enterprise)
- QR codes per equipment, bulk print (A4 / Zebra), CSV export
- GPS capture at connection with explicit consent (Business+)
Expected results
- Cost : Avoid compliance rework and tool sprawl — one platform from €25 excl. VAT/month instead of patching generic meeting licences.
- Field trips : Qualify breakdowns visually before dispatching a technician; target up to 40% fewer unnecessary trips.
- Customer satisfaction : Customers connect in under 10 seconds via link or QR code; agents resolve more cases on first contact.
Frequently asked questions
Where is Assistance Leagora hosted?
Production workloads run on French and European providers: OVH, Hetzner, and Iliad. On-premise hosting is available on quote for Enterprise customers.
Are video sessions recorded automatically?
No. Sessions are not stored by default. Recording is optional and must be enabled explicitly when your workflow requires it.
Can we deploy Assistance Leagora inside our own datacentre?
Yes. On-premise deployment is offered on quote under the Enterprise plan, including branding and dedicated API options.
What encryption protects the video stream?
WebRTC sessions use DTLS for signalling and SRTP for media. Connections are served over HTTPS.
If your organisation needs remote video support without US cloud dependency, Assistance Leagora gives you Galène, European hosting, and service workflows out of the box. Start with a free 30-second trial — one group and three devices, no credit card.
Start free trial30-second signup — 1 group and 3 devices included, no credit card required.