Galène: the open-source French video engine behind remote support
Updated: 2026-05-22
Assistance Leagora uses Galène, an open-source WebRTC conferencing server created by French researcher Juliusz Chroboczek (INRIA). Source code and documentation live at galene.org. Unlike proprietary US video SDKs, Galène can be audited, self-hosted on-premise, and operated on EU infrastructure — making it a strong foundation for sovereign remote video support.
Procurement teams increasingly ask: what software actually runs the video? With closed-source engines, the answer is a vendor brochure. Galène gives technical stakeholders readable code, a public issue tracker, and a path to on-premise if SaaS is not enough.
What Galène is — and what it is not
Galène is a selective forwarding unit (SFU) for WebRTC: efficient multiparty video with adaptive bitrates. It is not a consumer meeting app — it is infrastructure you embed in vertical solutions like Assistance Leagora's service queue and equipment QR workflows.
The project website galene.org hosts documentation, release notes, and community discussion.
Why open source matters for customer video
Security teams can review how media is routed. Integrators can predict upgrade paths. Organisations subject to French public procurement or industrial security policies reduce lock-in risk compared to proprietary codecs tied to a single cloud.
Assistance Leagora adds the service layer — branding, GPS, CSV, multi-agent — while keeping Galène as the media core.
Performance in real field conditions
Galène's adaptive streaming prioritises audio when bandwidth drops — critical when customers connect from parking lots or rural 4G. Sessions start in the browser without app store friction.
Encryption uses standard WebRTC DTLS/SRTP; no session recording unless you enable it.
From SaaS to on-premise Galène
Start on EU-hosted SaaS (from €25 excl. VAT/month) and move sensitive workloads to on-premise Galène under Enterprise on quote. The engine stays the same; only deployment topology changes.
Contact contact@leagora.fr for architecture workshops if you self-host.
How Assistance Leagora helps
Assistance Leagora product features powered by Galène:
- Galène WebRTC SFU with adaptive HD video
- Browser client — no end-user application
- DTLS/SRTP encrypted sessions
- France/EU SaaS hosting; on-premise Galène on quote
- Service workflows: queue, QR equipment, GPS (Business+)
Expected results
- Cost : Avoid proprietary per-minute pricing and unpredictable SDK licence hikes.
- Field trips : Reliable mobile sessions mean more remote fixes instead of failed calls and truck rolls.
- Customer satisfaction : Stable video on weak networks keeps customers engaged through diagnosis.
Frequently asked questions
Where can I read Galène documentation?
Official documentation and source repositories are at galene.org.
Is Galène only for developers?
Galène is infrastructure. Assistance Leagora wraps it with a ready-to-use remote support product for service teams.
Can we run Galène ourselves?
Yes. On-premise Enterprise projects deploy Galène inside your infrastructure on quote.
Does Galène store video by default?
Assistance Leagora does not record sessions by default. Recording is optional when your process requires it.
Choose remote video support built on auditable French engineering. Explore Assistance Leagora free — Galène power with service workflows included from day one.
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