QR code on equipment: support starts at the scan
Updated: 2026-05-22
Each equipment item in Assistance Leagora gets a unique QR code and support link. The customer scans the label to open remote video support in their browser — no app install. Agents see which asset is calling via the queue. Print labels in bulk on A4 sheets or Zebra printers and export equipment data to CSV for fleet rollouts.
The customer stares at an error code and Googles your brand. They find a generic hotline, wait on hold, and describe the wrong model. A QR code on the equipment removes that friction: scan, connect, show the problem.
One equipment item, one identity
Assistance Leagora organises assets in workspaces and groups. Each piece of equipment receives a unique QR code linked to its record — serial number, location group, and support history context for agents.
When the customer scans, the session enters your queue with the correct equipment ID already attached.
Bulk printing for fleet rollouts
Export equipment lists to CSV for inventory sync. Print hundreds of labels in one batch using standard A4 layouts or Zebra thermal printers for durable field labels.
Ideal for bike fleets, internet boxes, camping gear, and industrial tools distributed across sites.
Customer experience: scan and show
The customer uses their smartphone camera — no app store download. The browser opens remote video support in seconds. Adaptive video prioritises audio on weak mobile networks.
Agents guide via live video, chat, and screen sharing while deciding if a field visit is necessary.
Pair QR with GPS when dispatch is needed
On Business plan (€40 excl. VAT/month), GPS capture at connection shows where mobile equipment failed — especially valuable for rental and outdoor assets.
Start plan (€25 excl. VAT/month) includes QR workflow and video support without GPS.
How Assistance Leagora helps
QR-led support connects physical assets to remote agents:
- Unique QR code and link per equipment item
- Bulk print — A4 sheets or Zebra thermal labels
- CSV export for fleet management
- Real-time queue with sound and visual alerts
- Browser-based remote video — no customer app
Expected results
- Cost : Reduce misrouted calls and hotline load — self-service entry via QR.
- Field trips : Visual diagnosis before dispatch; GPS when onsite visit is required.
- Customer satisfaction : Instant access to support from the device itself; under 10 s connection target.
Frequently asked questions
Can I print QR codes for my entire fleet at once?
Yes. Use bulk printing for A4 or Zebra formats after creating equipment in your group.
Do customers need to create an account?
No. Scanning opens the support session in the mobile browser.
Can I export equipment data?
Yes. CSV export is available for inventory and label management.
What label printers are supported?
Standard A4 PDF layouts and Zebra thermal printer formats are supported for bulk output.
Put support where the problem is — on the equipment. Create your first group and three devices free, generate QR codes, and test a scan-to-support flow in 30 seconds.
Start free trial30-second signup — 1 group and 3 devices included, no credit card required.