Where is my customer stuck? Smartphone GPS without permanent tracking
Updated: 2026-05-22
When your customer scans the QR code or opens the support link from their smartphone, Assistance Leagora can capture their GPS position — with explicit consent. You view the equipment on an interactive map, filter by group, and share the location via SMS, email, or WhatsApp. No tracker on the asset, no permanent tracking: just the position at the moment of need.
"I'm near the train station" is not an address. For rental fleets, field service teams, and multiservice contractors, vague directions waste fuel, delay repairs, and frustrate technicians. Smartphone GPS at connection time gives you a precise dispatch point — without installing a tracker on every bike, van, or internet box.
The problem with vague directions during a breakdown
Stressed customers describe their location poorly. "In front of the supermarket", "in the mall parking lot", or "downtown" is not enough when three technicians are on tight routes between appointments.
Every minute spent locating the customer costs fuel, unbillable time, and satisfaction scores. Yet equipping each asset with a GPS tracker is expensive — hardware, subscription, battery — and raises compliance questions about continuous surveillance.
Customer smartphone vs embedded tracker: two approaches
An embedded tracker follows the asset continuously. Useful for truck fleets, but disproportionate for 200 e-bikes or 50 rented internet boxes. Smartphone GPS activates only when the customer requests help — with explicit consent.
Assistance Leagora combines both operational benefits: identify which asset is broken (via QR code or unique link) and know where the caller is standing (via smartphone GPS). No extra hardware needed in the field.
GPS at connection — not permanent tracking
Assistance Leagora does not track customers continuously. A single position is captured when they join the remote video support session, after explicit consent on screen. If they decline GPS, video support still works — only location is unavailable.
The agent sees the point on an interactive map with group and workspace filters. The map updates with each new customer connection: you see in real time which assets are down and where customers are located.
Interactive map, dispatch, and location sharing
From the dashboard, agents combine live video and map context: they see what the customer films and where they stand. Filter by group to isolate a bike fleet, geographic zone, or product line.
Share the position with a field technician via SMS, email, or WhatsApp so they arrive at the right spot first time — without endless phone calls or "I can't see you, drive back 50 metres".
Real scenarios: rentals, field service, multiservice
An e-bike rental operator receives a downtown breakdown alert. The customer scans the frame QR code, accepts GPS, and the position appears on the dispatcher's map. The agent tries remote video support first; if a visit is needed, the nearest technician receives the location by SMS.
A multiservice contractor sends a plumber after video qualification: the customer showed the leak on camera, GPS confirms the exact underground parking location. A camper van rental identifies which vehicle is stranded at a rest area via QR — no need to ask for the serial number by phone.
- Short-term rental: bikes, scooters, vans, camper vans
- Multiservice field teams with tight daily routes
- Equipment fleets without embedded trackers (boxes, chargers, mobile assets)
How Assistance Leagora helps
Smartphone GPS is available from the Business plan (€40 excl. VAT/month) and integrates with the existing remote video support workflow.
- Single GPS capture at connection with explicit customer consent
- Interactive map with group filters and real-time updates
- Share position via SMS, email, or WhatsApp to field technicians
- Combinable with equipment QR code: asset ID + location in one flow
- Adaptive HD video with audio priority on weak 4G
Expected results
- Cost : No tracker to buy or maintain on each unit — the customer's smartphone is enough. A technician who finds the customer first time saves fuel and unbillable hours.
- Field trips : Arrive at the right spot immediately — no detours, no "where exactly are you?" calls, no missed appointment slots.
- Customer satisfaction : Customer located and helped faster, technician less frustrated — higher ratings and first-contact resolution.
Frequently asked questions
Which subscription includes GPS?
Customer geolocation is included from the Business plan at €40 excl. VAT/month. The free trial (one group + three devices) lets you test video and QR codes without a credit card.
Is it legal to locate the customer?
Yes, with explicit consent at connection, a single capture, and no continuous tracking. See our dedicated guide on customer GPS and GDPR for legal detail.
Do we need a GPS tracker on the equipment?
No. The customer's smartphone provides the position when they request help. The QR code on the asset identifies which unit is broken.
Can the customer refuse GPS?
Yes. Declining only blocks location capture; remote video support remains available to attempt a fix without a site visit.
Can the technician receive the position on their phone?
Yes. From the map, share via SMS, email, or WhatsApp — the technician opens the link and starts navigation.
Stop searching for customers in breakdown situations. Try Assistance Leagora GPS map — free trial, one group + three devices, no credit card.
Start free trial30-second signup — 1 group and 3 devices included, no credit card required.